1. Service Overview
FreshExpress provides mobile laundry pickup and delivery services in Christchurch. We collect laundry between 4–6pm and return it clean and folded by midnight or before 6am the next morning.

2. Booking and Availability
Bookings are limited daily to ensure quality. Customers must book in advance via our website or direct message. Same-day bookings are subject to availability.

3. Pricing and Payment
We offer simple, basket-based pricing with no hidden fees. Payment is due upon confirmation of booking and can be made via bank transfer or approved digital platforms.

4. Laundry Care
We treat all garments with care. However, FreshExpress is not liable for damage caused by pre-existing wear, manufacturer defects, or items not suitable for machine washing. Customers are responsible for checking care labels.

5. Missed Pickups or Drop-offs
If a customer is unavailable during the scheduled pickup or drop-off window, we will attempt contact. A rebooking fee may apply if rescheduling is required.

6. Cancellations and Refunds
Cancellations must be made at least 4 hours before pickup. Late cancellations may incur a partial charge. Refunds are issued only in cases of service failure or error.

7. Liability
FreshExpress is not responsible for loss or damage due to events beyond our control (e.g., weather, traffic delays). Maximum liability for any claim is limited to the cost of the affected service.

8. ExpressFresh Laundry Policy – Colour Sorting

To maintain our fast same‑day service and manage resources effectively, ExpressFresh uses a single-load wash system for each customer’s laundry basket.
This means:

• ❌ No separate washes for dark, light, and white clothing
• ✔️ Your laundry is washed together in one basket
• ✔️ We use safe detergents and proper wash settings to protect colours
• ✔️ This system helps us keep costs down and deliver same-day pick-up and drop-off

This approach ensures consistent quality while keeping our service affordable and efficient

 

---

ExpressFresh Privacy Policy

1. Information We Collect
We collect customer information such as name, address, contact details, and laundry preferences to provide our services efficiently.

2. How We Use Your Information
Your data is used solely for booking, pickup/drop-off coordination, and service updates. We do not sell or share your information with third parties.

3. Data Storage and Security
Customer information is stored on secure platforms and accessed only by authorized personnel.

4. Your Rights
You may request access to your personal data, ask for corrections, or request deletion at any time by contacting us directly.

5. Consent
By using our services, you consent to the collection and use of your information as described in this policy.

6. Updates to This Policy
We may update this policy from time to time. Any changes will be posted on our website and communicated via email or text.

---